In the event you are unhappy with your purchase, you may return items within 30 days of purchase for a refund.
The following criteria must be met when returning an item to us:
- Returned items must be unused, unworn, and in excellent condition with original tags and packaging attached the same as received.
- Items must be returned prepaid and packaged safely to prevent any damage during shipping.
The following items cannot be returned:
- Cat furniture, towers, beds and scratchers
- Personalized and/or engraved items
- Cat Treats
- Grooming supplies such as shampoo
- Wellness products
In order to initiate a return/exchange, please fill our Return Merchandise Form. Please provide us with the following details:
- Order #
- Items you are wanting to return
- The reason why you are wanting to return the items.
We will respond with instructions on how to return the items to us.